Privacy Policy
How CWW Group collects, uses, and protects your information.
Last updated: June 27, 2026
1. Introduction
CWW Group ("CWW Group", "we", "us", or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes the types of information we may collect from you or that you may provide when you visit cwwgrp.com (the "Site") or use our services, and our practices for collecting, using, maintaining, protecting, and disclosing that information.
By using the Site or our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access or use the Site.
2. Information We Collect
We collect information that you provide directly to us, information collected automatically as you navigate the Site, and information we may receive from third parties.
- Contact information you submit through forms — name, email address, phone number, company, and project details.
- Communications you send us, including messages, support requests, and consultation booking details.
- Usage data collected automatically, such as IP address, browser type, device information, pages viewed, and time spent on the Site.
- Cookies and similar tracking technologies used to recognize your browser and improve the Site experience.
3. How We Use Your Information
We use the information we collect to operate, maintain, and improve our Site and services, and to communicate with you.
- Respond to inquiries, schedule consultations, and provide requested information about our services.
- Deliver, maintain, and improve our website, AI solutions, and support services.
- Send administrative information, service updates, and — where you have opted in — marketing communications.
- Analyze usage trends to improve site performance, content, and user experience.
- Detect, prevent, and address fraud, security incidents, and technical issues.
4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to operate and personalize the Site, remember preferences, and understand how visitors interact with our content. You can instruct your browser to refuse cookies or alert you when cookies are being sent; however, some parts of the Site may not function properly without them.
We may use third-party analytics providers (such as Google Analytics) and security services (such as Google reCAPTCHA) that place their own cookies and collect information subject to their respective privacy policies.
5. How We Share Your Information
We do not sell your personal information. We may share information in the following limited circumstances:
- With service providers who perform services on our behalf, such as hosting, email delivery, scheduling, and analytics, under confidentiality obligations.
- To comply with a legal obligation, protect our rights, or respond to lawful requests by public authorities.
- In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality terms.
- With your consent, or at your direction.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.
8. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict the use of your information, and the right to opt out of certain data uses. California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to request deletion.
To exercise any of these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe and in accordance with applicable law.
9. Children's Privacy
Our Site and services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without verified parental consent, we will take steps to delete that information.
10. Third-Party Links
The Site may contain links to third-party websites, including social media platforms and partner services. We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their privacy policies before providing any information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, contact us at support@cwwgroup.com, by phone at (408) 438-1246, or by mail at CWW Group, Downtown San Jose, CA 95117.
Questions about this page? Reach out via our contact page or email support@cwwgroup.com.
