Senior Bay Area engineers on call when you need us
Real humans, real expertise — for websites, web apps, mobile apps, integrations, and infrastructure across your stack.
Service
Tech Support
<30 min
Critical response
98%
First-touch resolution
24/7
On-call availability
Tech support that actually fixes things
Most support is ticket purgatory — outsourced agents, scripted answers, days lost. CWW Group is the opposite.
Every ticket is handled by a senior Bay Area engineer who can read your codebase, debug your integrations, and ship a fix the same day.
The CWW advantage
What it actually means to work with senior Bay Area specialists who've shipped this 500+ times.
Senior engineers only
No L1 ticket farms — you get someone who can write the fix.
Fast SLAs
Critical issues triaged in 30 minutes, resolved same day.
Full-stack coverage
Web, mobile, cloud, integrations, CMS, e-commerce, AI tools.
Trustworthy
NDA, SOC 2 friendly practices, secure access controls.
Everything included in your tech support engagement
One senior team, one fixed scope, one transparent price — no surprises.
Bug fixes & debugging
Production issues, broken forms, integrations, edge cases.
Configuration & integrations
Stripe, HubSpot, Shopify, Salesforce, custom APIs.
Hosting & infrastructure
AWS, Vercel, Cloudflare, DNS, SSL, CDN — sorted.
Security incidents
Breach response, malware removal, hardening.
Migrations & upgrades
CMS migrations, framework upgrades, hosting moves.
Slack/Teams channel
Direct line to your engineer — no ticket black holes.
A proven path from first call to ROI
Transparent, fast, and built around your business outcomes.
Discovery
We audit your goals, audience, competitors, and current performance.
Strategy
A clear roadmap with KPIs, scope, timeline, and ROI projections.
Execution
Our senior Bay Area team builds, designs, or optimizes — fast.
Launch & Grow
Measured launch, then continuous optimization to compound results.
Transparent tech support packages
Fixed scopes, fixed prices. Custom engagements available — talk to us about what you need.
On-Demand
Pay-as-you-go for occasional issues. No retainer.
$195/hr
- Same-day response
- Senior engineer
- No minimum
- Email + Slack support
Retainer
Most popular — predictable support with reserved hours.
$1,500/mo
- 10 hours/mo (rollover)
- <2 hr response SLA
- Slack/Teams channel
- Monthly review call
- Discounted overage rate
Dedicated Pod
For enterprises needing 24/7 dedicated support.
Custom
- Dedicated engineer(s)
- 24/7 on-call
- 30-min critical SLA
- Quarterly business review
- Runbook documentation
Need something custom? Talk to a senior consultant →
Frequently asked questions
Our On-Demand plan is built for that — no retainer, no minimum. Pay only for the hours used.
Yes. Our team covers WordPress, Shopify, Webflow, Salesforce, HubSpot, AWS, GCP, Vercel, and most modern stacks.
Yes — through our Dedicated Pod tier or as an add-on to Retainer plans.
Pair with our complementary services
Website Maintenance
Proactive website maintenance, security, performance, and updates for Bay Area businesses. 24/7 monitoring, fast SLAs, senior engineers on call.
Learn moreWeb Development
Full-stack web development for Bay Area businesses. React, Next.js, Node, AI integrations. Fast, secure, scalable web apps engineered by senior San Jose developers.
Learn moreMobile App Development
Native and cross-platform iOS & Android app development for Bay Area startups and enterprises. Premium UX, App Store-ready, AI-powered features.
Learn moreFuture-Proof Your Business with AI
Book a free 30-minute strategy session with a senior CWW consultant. We'll map your highest-ROI AI and digital opportunities — yours to keep, no obligation.
Trusted by 500+ Bay Area businesses • Avg. response time under 4 hours